BEFORE USING THE CONTACT FORM, WE MAY ALREADY HAVE THE ANSWER FOR YOU BELOW...
On the product page, below ADD TO BASKET, there is a blue button which takes you to an enquiry box where you can write and submit your question. This is directed to the seller who will respond.
You do not need a PayPal account to pay with PayPal. You can pay with any credit card for your purchase. However, if you do have a PayPal account, and you are using an email associated with that PayPal account, PayPal will require you to checkout with PayPal.
We and our makers aim to have all orders dispatched and with you within 7 working days (weekend and bank holidays do not count as working days). However, many products are handmade to order and therefore will take longer to reach you, sometimes up to 28 days, so please allow the time specified on the product page before contacting us. COVID-19 is also causing delays.
As we are an online marketplace, all our makers/sellers deliver directly to you so if you have ordered from more than one maker, you will receive separate parcels. The exception is if your chosen products are all coming from our bricks and mortar store and everything is in stock in which case you will receive everything together (subject to anything being made especially to order).
To find out whether an item is back in stock, simply use the search facility to find your item. We are looking at ways to automate back in stock communications as part of our future development.
All our products are dispatched from the British Isles. Currently, they are only available for delivery in the British Isles (except for the Republic of Ireland), but we are working on shipping our products to Europe and beyond in 2021.
You have 14 days to return an item for any reason. The 14 days start on the day on which you receive the item. Certain items cannot be returned; these include items sealed for health or hygiene reasons which have been unsealed, face masks, items that have had their tags removed, downloaded gift vouchers, flowers, food, personalised, made to order. Please see our Terms for Buyers on our Terms and Conditions of Sale page for further information.